SugarCRM

Overview

SugarCRM delivers sales force automation, marketing automation, and customer service on an open, customizable platform. Sugar Sell provides pipeline management and forecasting, Sugar Market handles campaigns and lead nurturing, and Sugar Serve supports customer success. On-premise, cloud, and hybrid deployment options suit regulated and global enterprises.

Vendor website

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Features

• Sales force automation and pipeline management
• Marketing automation and campaigns
• Customer service and case management
• SugarPredict AI lead scoring
• Workflow automation and BPM
• 360-degree customer view
• Territory and quota management
• CPQ and product catalog
• Custom modules and Studio editor
• On-premise, cloud, and hybrid deployment

Pricing

• Sugar Sell: $49 (per user / month)

  Sales automation with AI predictions.

  • Pipeline management
  • SugarPredict AI
  • Mobile app
  • Email integration
• Sugar Market: $1,000 (per month)

  Marketing automation and lead nurturing.

  • Email campaigns
  • Lead scoring
  • Landing pages
  • Analytics
• Sugar Serve: $80 (per user / month)

  Customer service and case management.

  • Case management
  • Knowledge base
  • SLA tracking
  • Customer portal
• Enterprise: Contact sales (per user / month)

  Advanced customization and deployment options.

  • On-premise option
  • Advanced BPM
  • Custom modules
  • Dedicated support

Integrations

• Microsoft Outlook
• Gmail
• Slack
• Marketo
• HubSpot
• Zendesk
• DocuSign
• MuleSoft

Deployment

• Cloud, SaaS, Web-Based
• Mobile — iOS
• Mobile — Android
• On-Premise

Support

• Email
• Phone
• Knowledge Base
• Dedicated Account Manager

Languages

• English
• French
• German
• Spanish
• Portuguese
• Japanese

Alternatives in CRM

• NinjaPipe (Grid Score 4.4)
• Insightly (Grid Score N/A)
• HubSpot CRM (Grid Score N/A)
• Freshsales (Grid Score N/A)
• Salesforce Sales Cloud (Grid Score N/A)
• Zoho CRM (Grid Score N/A)
• Close (Grid Score N/A)
• Pipedrive (Grid Score N/A)