Vendor: Freshworks Inc.
Category: CRM
Best for: Small business (1–50), Mid-market (51–500), Enterprise (500+)
AI-powered CRM for high-velocity sales teams.
Overview
Freshsales by Freshworks is a modern CRM with built-in phone, email, chatbots, and AI. Freddy AI scores leads, provides deal insights, and automates workflows while visual pipelines and activity timelines keep reps focused. Built-in CPQ, territory management, and analytics help sales leaders forecast and coach effectively.
Features
- Visual deal pipelines
- Freddy AI lead scoring and insights
- Built-in phone and email
- Chatbots and web forms
- Activity timeline and auto-logging
- Sales sequences and workflows
- Territory and quota management
- CPQ and product catalog
- Custom modules and fields
- 1,000+ marketplace integrations
Pricing
- Growth: $9 (per user / month)
Visual pipelines and built-in phone.
- Visual sales pipelines
- Built-in phone
- AI-powered insights
- Pro: $39 (per user / month)
Workflow automations and territory management.
- Workflow automations
- Territory management
- Sales sequences
- Custom reports
- Enterprise: $59 (per user / month)
CPQ, sandbox, and audit logs.
- CPQ
- Sandbox
- Audit logs
- Field-level permissions
- Freddy AI: Add-on (per user / month)
Advanced AI insights and forecasting.
- Deal insights
- Forecasting
- Conversation intelligence
- AI email assistant
Integrations
- Gmail
- Outlook
- Slack
- Shopify
- QuickBooks
- Zoom
- Mailchimp
- Zapier
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Phone
- Live Chat
- Knowledge Base
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Portuguese
- Dutch
Alternatives in CRM
- NinjaPipe (Grid Score 4.4)
- Insightly (Grid Score N/A)
- HubSpot CRM (Grid Score N/A)
- SugarCRM (Grid Score N/A)
- Salesforce Sales Cloud (Grid Score N/A)
- Zoho CRM (Grid Score N/A)
- Close (Grid Score N/A)
- Pipedrive (Grid Score N/A)