Vendor: Microsoft Corporation
Category: CRM
Best for: Mid-market (51–500), Enterprise (500+)
CRM and sales force automation built on the Microsoft cloud.
Overview
Microsoft Dynamics 365 Sales helps sales teams build relationships, boost productivity, and accelerate revenue with AI-powered insights. Embedded in Microsoft 365 and Teams, it connects email, calendar, and collaboration tools while Copilot assists with summaries, email drafts, and deal recommendations. Enterprise-grade security and Azure integration suit regulated industries.
Features
- Lead and opportunity management
- Account and contact 360-degree view
- Sales forecasting and pipeline analytics
- Copilot AI for sales insights
- Embedded in Outlook and Teams
- Relationship analytics and engagement
- Quote and order management
- Territory and quota management
- Power Automate workflows
- Enterprise security and compliance
Pricing
- Sales Professional: $65 (per user / month)
Core sales force automation.
- Lead management
- Opportunity management
- Sales forecasting
- Mobile app
- Sales Enterprise: $95 (per user / month)
Relationship analytics and AI insights.
- Relationship analytics
- Copilot for Sales
- Embedded in Teams
- Custom entities
- Sales Premium: $135 (per user / month)
Sales force automation with advanced AI.
- Predictive forecasting
- Deal insights
- Conversation intelligence
- LinkedIn integration
Integrations
- Microsoft Outlook
- Microsoft Teams
- LinkedIn Sales Navigator
- Power BI
- SharePoint
- Azure
- SAP
- Oracle
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
- On-Premise
Support
- Phone
- Knowledge Base
- Dedicated Account Manager
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Portuguese
- Japanese
- Chinese
Alternatives in CRM
- NinjaPipe (Grid Score 4.4)
- Insightly (Grid Score N/A)
- HubSpot CRM (Grid Score N/A)
- SugarCRM (Grid Score N/A)
- Freshsales (Grid Score N/A)
- Salesforce Sales Cloud (Grid Score N/A)
- Zoho CRM (Grid Score N/A)
- Close (Grid Score N/A)