Vendor: Zoho Corporation
Category: CRM
Best for: Small business (1–50), Mid-market (51–500), Enterprise (500+)
AI-powered CRM for businesses of all sizes.
Overview
Zoho CRM helps sales, marketing, and support teams acquire, retain, and grow customer relationships. Blueprint process management, Zia AI predictions, omnichannel engagement, and cadences automate selling while analytics and forecasting give leaders pipeline visibility. Part of the Zoho suite with 45+ integrated business apps.
Features
- Lead and deal management
- Blueprint sales process automation
- Zia AI predictions and anomaly detection
- Sales cadences and sequences
- Omnichannel communication
- Territory and quota management
- CPQ and inventory management
- Analytics and forecasting
- Canvas no-code CRM customization
- 500+ integrations and Zoho ecosystem
Pricing
- Free: Free (per month)
Up to 3 users for small teams.
- 3 users
- Leads and contacts
- Deals
- Mobile app
- Standard: $14 (per user / month)
Scoring rules, workflows, and mass email.
- Scoring rules
- Workflows
- Mass email
- Reports
- Professional: $23 (per user / month)
Cadences, inventory, and Blueprint.
- Sales cadences
- Inventory
- Blueprint
- Email insights
- Enterprise: $40 (per user / month)
Zia AI, Canvas, and multi-user portals.
- Zia AI
- Canvas
- Multi-user portals
- Territory management
Integrations
- Gmail
- Outlook
- Slack
- Microsoft Teams
- Mailchimp
- Zendesk
- QuickBooks
- Zapier
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Phone
- Live Chat
- Knowledge Base
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Portuguese
- Arabic
- Hindi
Alternatives in CRM
- NinjaPipe (Grid Score 4.4)
- Insightly (Grid Score N/A)
- HubSpot CRM (Grid Score N/A)
- SugarCRM (Grid Score N/A)
- Freshsales (Grid Score N/A)
- Salesforce Sales Cloud (Grid Score N/A)
- Close (Grid Score N/A)
- Pipedrive (Grid Score N/A)