Vendor: Zoho Corporation
Category: Help Desk
Best for: Small business (1–50), Mid-market (51–500), Enterprise (500+)
Context-aware help desk software for customer-first teams.
Overview
Zoho Desk is cloud help desk software with ticket management, multichannel support, knowledge base, and AI assistant Zia. Blueprint workflows enforce processes, SLAs track commitments, and customer happiness ratings measure quality. Deep integration with Zoho CRM and the broader Zoho suite gives agents full customer context on every ticket.
Features
- Multichannel ticketing (email, phone, chat, social)
- Zia AI assistant and sentiment analysis
- Knowledge base and community forums
- Blueprint process automation
- SLA and escalation management
- Parent-child ticketing
- Agent collision detection
- Customer happiness ratings
- Time tracking and billing
- Zoho CRM and 500+ integrations
Pricing
- Free: Free (per month)
Up to 3 agents for small teams.
- 3 agents
- Email ticketing
- Macros
- Mobile apps
- Standard: $14 (per user / month)
Social, chat, and knowledge base.
- Social channels
- Live chat
- Knowledge base
- SLA management
- Professional: $23 (per user / month)
Telephony, time tracking, and multi-department.
- Telephony
- Time tracking
- Multi-department
- Round-robin
- Enterprise: $40 (per user / month)
Zia AI, Blueprint, and live dashboard.
- Zia AI
- Blueprint
- Live dashboard
- Multi-brand help center
Integrations
- Zoho CRM
- Slack
- Jira
- Salesforce
- Shopify
- Microsoft Teams
- Zendesk
- Zapier
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Phone
- Live Chat
- Knowledge Base
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Portuguese
- Arabic
- Hindi
Alternatives in Help Desk
- Jira Service Management (Grid Score N/A)
- Zendesk (Grid Score N/A)
- Front (Grid Score N/A)
- Freshdesk (Grid Score N/A)
- Help Scout (Grid Score N/A)
- HubSpot Service Hub (Grid Score N/A)
- HappyFox (Grid Score N/A)
- Intercom (Grid Score N/A)