HubSpot Service Hub

Overview

HubSpot Service Hub helps teams deliver efficient, connected support on the same CRM platform as marketing and sales. Ticketing, shared inbox, knowledge base, customer portal, live chat, and AI tools give agents full customer context. Automation, SLAs, and feedback surveys improve resolution times while reporting ties support metrics to revenue and retention.

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Features

• Ticketing and help desk workspace
• Shared inbox and conversation routing
• Knowledge base and customer portal
• Live chat and chatbots
• SLA management and ticket pipelines
• Customer feedback and CSAT surveys
• Playbooks and guided conversations
• Breeze AI customer agent
• Unified CRM timeline and contact records
• Reporting and custom dashboards

Pricing

• Free Tools: Free (per month)

  Basic ticketing and live chat.

  • Ticketing
  • Live chat
  • Team email
  • Reporting dashboard
• Starter: $20 (per seat / month)

  Simple automation and ticket pipelines.

  • Ticket pipelines
  • Simple automation
  • Multiple ticket pipelines
  • Email templates
• Professional: $100 (per seat / month)

  Help desk, knowledge base, and customer portal.

  • Help desk
  • Knowledge base
  • Customer portal
  • SLAs
• Enterprise: $150 (per seat / month)

  Playbooks, skill-based routing, and custom objects.

  • Playbooks
  • Skill-based routing
  • Custom objects
  • Predictive lead scoring

Integrations

• Salesforce
• Slack
• Microsoft Teams
• Gmail
• Outlook
• Shopify
• Stripe
• Zapier

Deployment

• Cloud, SaaS, Web-Based
• Mobile — iOS
• Mobile — Android

Support

• Email
• Phone
• Live Chat
• Knowledge Base
• Dedicated Account Manager

Languages

• English
• French
• German
• Spanish
• Portuguese
• Japanese

Alternatives in Help Desk

• Zoho Desk (Grid Score N/A)
• Jira Service Management (Grid Score N/A)
• Zendesk (Grid Score N/A)
• Front (Grid Score N/A)
• Freshdesk (Grid Score N/A)
• Help Scout (Grid Score N/A)
• HappyFox (Grid Score N/A)
• Intercom (Grid Score N/A)