Vendor: Help Scout PBC
Category: Help Desk
Best for: Small business (1–50), Mid-market (51–500)
Customer support software for growing businesses.
Overview
Help Scout is a human-centered help desk built for email-first support teams. Shared inbox, live chat, knowledge base (Docs), and Beacon embeddable widgets keep support personal without ticket numbers. Teams collaborate with private notes, collision detection, and saved replies while reporting tracks response times, happiness ratings, and team performance.
Features
- Shared inbox with conversation threading
- Live chat and Beacon messenger
- Docs knowledge base
- Saved replies and workflows
- Collision detection and private notes
- Customer profiles and history
- Happiness ratings and CSAT
- Reporting on volume and response times
- AI Drafts reply suggestions
- Integrations with CRM and ecommerce
Pricing
- Standard: $25 (per user / month)
Shared inbox, live chat, and basic automations.
- 2 inboxes
- Live chat
- Workflows
- AI Drafts
- Plus: $45 (per user / month)
Advanced permissions, integrations, and routing.
- 5 inboxes
- Advanced permissions
- Salesforce integration
- SAML SSO
- Pro: $75 (per user / month)
Unlimited inboxes, API, and enterprise security.
- Unlimited inboxes
- API access
- HIPAA
- Dedicated onboarding
Integrations
- Slack
- Salesforce
- HubSpot
- Shopify
- Jira
- Linear
- Stripe
- Zapier
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Live Chat
- Knowledge Base
- Phone
Languages
- English
- French
- German
- Spanish
Alternatives in Help Desk
- Zoho Desk (Grid Score N/A)
- Jira Service Management (Grid Score N/A)
- Zendesk (Grid Score N/A)
- Front (Grid Score N/A)
- Freshdesk (Grid Score N/A)
- HubSpot Service Hub (Grid Score N/A)
- HappyFox (Grid Score N/A)
- Intercom (Grid Score N/A)