Vendor: HappyFox Inc.
Category: Help Desk
Best for: Small business (1–50), Mid-market (51–500)
Help desk and ticketing software for efficient customer support.
Overview
HappyFox is a help desk platform with smart ticketing, knowledge base, live chat, and task management. Smart rules route and prioritize tickets automatically while canned actions and collision detection keep agents productive. Multi-brand help centers, SLA management, and customizable workflows suit IT, HR, and customer support teams across industries.
Features
- Smart ticketing with custom fields
- Smart rules and automation
- Knowledge base and self-service portal
- Live chat and chatbots
- SLA management and escalation
- Task management and internal tickets
- Canned actions and macros
- Multi-brand help centers
- CSAT and satisfaction surveys
- Reporting and agent performance metrics
Pricing
- Mighty: $29 (per agent / month)
Core ticketing for growing teams.
- Unlimited tickets
- Smart rules
- Knowledge base
- Reporting
- Fantastic: $69 (per agent / month)
SLAs, tasks, and multi-brand support.
- SLA management
- Task management
- Multi-brand
- Live chat
- Enterprise: $89 (per agent / month)
Advanced security and custom workflows.
- IP restrictions
- Custom roles
- API access
- Dedicated support
- Ultimate: Contact sales (per agent / month)
Unlimited brands and premium onboarding.
- Unlimited brands
- Premium onboarding
- Custom SLA
- Account manager
Integrations
- Slack
- Salesforce
- Jira
- Shopify
- Microsoft Teams
- Zapier
- PagerDuty
- Twilio
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Phone
- Live Chat
- Knowledge Base
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
Alternatives in Help Desk
- Zoho Desk (Grid Score N/A)
- Jira Service Management (Grid Score N/A)
- Zendesk (Grid Score N/A)
- Front (Grid Score N/A)
- Freshdesk (Grid Score N/A)
- Help Scout (Grid Score N/A)
- HubSpot Service Hub (Grid Score N/A)
- Intercom (Grid Score N/A)