Front

Overview

Front is a customer operations platform that unifies email, SMS, WhatsApp, live chat, and social into a shared inbox built for team collaboration. Assignments, @mentions, internal discussions, and analytics help support, sales, and success teams respond faster without losing context. Rules and macros automate routing while integrations connect CRM and backend systems.

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Features

• Shared inbox across email, SMS, and chat
• Team collaboration with assignments and comments
• Rules, macros, and message templates
• Live chat and WhatsApp support
• CRM sync and customer profiles
• Analytics on response time and volume
• Knowledge base and article suggestions
• AI compose and summarization
• SLA tracking and workload balancing
• API and 100+ integrations

Pricing

• Starter: $19 (per seat / month)

  Shared inbox for small teams.

  • Up to 2 channels
  • Shared inbox
  • Tags and assignments
  • Basic analytics
• Growth: $59 (per seat / month)

  Rules, integrations, and team analytics.

  • Unlimited channels
  • Rules and macros
  • CRM integrations
  • Advanced analytics
• Scale: $99 (per seat / month)

  SSO, API, and advanced permissions.

  • SSO
  • API access
  • Custom roles
  • SLA management
• Premier: Contact sales (per seat / month)

  Dedicated support and enterprise security.

  • Dedicated CSM
  • HIPAA
  • Advanced security
  • Custom onboarding

Integrations

• Salesforce
• HubSpot
• Slack
• Shopify
• Jira
• Asana
• Aircall
• Zapier

Deployment

• Cloud, SaaS, Web-Based
• Mobile — iOS
• Mobile — Android

Support

• Email
• Live Chat
• Knowledge Base
• Dedicated Account Manager

Languages

• English
• French
• German
• Spanish

Alternatives in Help Desk

• Zoho Desk (Grid Score N/A)
• Jira Service Management (Grid Score N/A)
• Zendesk (Grid Score N/A)
• Freshdesk (Grid Score N/A)
• Help Scout (Grid Score N/A)
• HubSpot Service Hub (Grid Score N/A)
• HappyFox (Grid Score N/A)
• Intercom (Grid Score N/A)