Zendesk

Zendesk is a customer service platform that brings together ticketing, messaging, voice, help center, and AI agents on one unified workspace. Support teams…

Vendor: Zendesk, Inc.

Category: Help Desk

Best for: Small business (1–50), Mid-market (51–500), Enterprise (500+)

The complete customer service solution built for speed and AI.

Overview

Zendesk is a customer service platform that brings together ticketing, messaging, voice, help center, and AI agents on one unified workspace. Support teams resolve issues faster with intelligent routing, macros, side conversations, and real-time analytics while customers get seamless experiences across email, chat, social, and phone.

Vendor website

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Features

  • Omnichannel ticketing (email, chat, voice, social)
  • AI agents and intelligent triage
  • Help center and knowledge base
  • Live chat and messaging
  • SLA policies and business hours
  • Macros, triggers, and automations
  • Agent workspace with side conversations
  • Quality assurance and workforce management
  • Reporting and real-time analytics
  • Enterprise security, SSO, and HIPAA options

Pricing

  • Support Team: $19 (per agent / month)

    Email, social, and messaging for small teams.

    • Ticketing
    • Email and social
    • Basic automations
    • Prebuilt analytics
  • Suite Team: $55 (per agent / month)

    Messaging, live chat, and help center.

    • Live chat and messaging
    • Help center
    • AI agents (Essential)
    • 1,000+ integrations
  • Suite Growth: $89 (per agent / month)

    SLAs, multilingual support, and self-service.

    • SLA management
    • Multilingual support
    • Customer portal
    • Light agents
  • Suite Enterprise: Contact sales (per agent / month)

    Advanced security, sandbox, and custom roles.

    • Custom agent roles
    • Sandbox environment
    • Audit logs
    • Data locality

Integrations

  • Slack
  • Salesforce
  • Shopify
  • Jira
  • Microsoft Teams
  • WhatsApp
  • Facebook
  • Stripe

Deployment

  • Cloud, SaaS, Web-Based
  • Mobile — iOS
  • Mobile — Android

Support

  • Email
  • Phone
  • Live Chat
  • Knowledge Base
  • Dedicated Account Manager

Languages

  • English
  • French
  • German
  • Spanish
  • Portuguese
  • Japanese

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