Vendor: Intercom, Inc.
Category: Help Desk
Best for: Small business (1–50), Mid-market (51–500), Enterprise (500+)
The AI customer service company.
Overview
Intercom is a customer communications platform that combines AI agents, live chat, shared inbox, product tours, and help center. Fin AI Agent resolves common questions autonomously while human agents handle complex cases in a unified inbox. Proactive messaging, outbound campaigns, and deep product analytics help SaaS companies onboard, support, and retain customers.
Features
- Fin AI Agent for autonomous support
- Shared inbox and team inbox
- Live chat and messenger
- Help center and articles
- Proactive messages and product tours
- Outbound campaigns and series
- Customer data platform and segments
- Bots and workflow automation
- Reporting on resolution and CSAT
- Salesforce, Slack, and Stripe integrations
Pricing
- Essential: $29 (per seat / month)
Shared inbox and messenger for small teams.
- Shared inbox
- Messenger
- Help center
- Basic reporting
- Advanced: $85 (per seat / month)
Workflows, SLAs, and multilingual inbox.
- Workflows
- SLAs
- Multilingual inbox
- Round-robin
- Expert: $132 (per seat / month)
SSO, HIPAA, and advanced permissions.
- SSO
- HIPAA support
- Custom roles
- Multiple brands
- Fin AI Agent: $0.99 (per resolution)
AI agent that resolves customer questions.
- Autonomous resolutions
- Handoff to humans
- Multilingual
- Continuous learning
Integrations
- Salesforce
- Slack
- Stripe
- HubSpot
- Segment
- Shopify
- Jira
- Zendesk
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Live Chat
- Knowledge Base
- Dedicated Account Manager
Languages
- English
- French
- German
- Spanish
- Portuguese
Alternatives in Help Desk
- Zoho Desk (Grid Score N/A)
- Jira Service Management (Grid Score N/A)
- Zendesk (Grid Score N/A)
- Front (Grid Score N/A)
- Freshdesk (Grid Score N/A)
- Help Scout (Grid Score N/A)
- HubSpot Service Hub (Grid Score N/A)
- HappyFox (Grid Score N/A)