Vendor: Yellow.ai (Bitonic Technology)
Category: AI Chatbots
Best for: Mid-market (51–500), Enterprise (500+)
Enterprise conversational AI for customer experience.
Overview
Yellow.ai is an enterprise conversational AI platform that deploys AI agents across voice, chat, email, and social channels. Dynamic AI agents use LLMs and proprietary NLP to resolve customer and employee queries autonomously. 150+ pre-built integrations and industry solutions serve banking, retail, telecom, and healthcare at global scale.
Features
- Dynamic AI agents for voice and chat
- Omnichannel deployment (20+ channels)
- LLM and proprietary NLP engine
- No-code bot builder and studio
- Live agent handoff and co-pilot
- Analytics and conversation insights
- 150+ enterprise integrations
- Multilingual support (135+ languages)
- Industry templates (banking, retail, telecom)
- On-premise and private cloud deployment
Pricing
- Starter: Contact sales (per month)
AI agents for digital customer service.
- Chat deployment
- Bot builder
- Analytics
- Standard integrations
- Enterprise: Contact sales (per month)
Voice, omnichannel, and custom deployment.
- Voice AI
- Omnichannel
- On-premise option
- Dedicated CSM
Integrations
- Salesforce
- Zendesk
- Genesys
- Avaya
- Slack
- ServiceNow
- SAP
Deployment
- Cloud, SaaS, Web-Based
- On-Premise
- Private Cloud
Support
- Phone
- Knowledge Base
- Dedicated Account Manager
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Hindi
- Arabic