Vendor: Tidio LLC
Category: AI Chatbots
Best for: Small business (1–50), Mid-market (51–500)
AI customer service chatbot for small businesses.
Overview
Tidio combines live chat, AI chatbots (Lyro), and ticketing in one affordable platform for ecommerce and SMBs. Lyro AI resolves up to 70% of customer questions using your help center content while live chat and multichannel inbox let agents handle complex cases. Visual chatbot builder and Shopify integration make setup fast for online stores.
Features
- Lyro AI chatbot trained on your content
- Live chat and multichannel inbox
- Visual chatbot flow builder
- Ticketing and help desk
- Ecommerce integrations (Shopify, WooCommerce)
- Proactive chat triggers
- Visitor tracking and analytics
- Mobile app for agents
- Multilingual chatbot support
- Email marketing integration
Pricing
- Free: Free (per month)
Live chat for up to 50 conversations.
- 50 live chat conversations
- Basic chatbots
- Mobile app
- Email integration
- Starter: $29 (per month)
Unlimited live chat and basic automations.
- Unlimited conversations
- Chatbot templates
- Visitor tracking
- Analytics
- Growth: $59 (per month)
Lyro AI and advanced automations.
- Lyro AI chatbot
- 50 Lyro conversations/month
- Advanced automations
- Multichannel inbox
- Plus: $749 (per month)
Higher Lyro limits and dedicated support.
- 300 Lyro conversations/month
- Dedicated support
- Custom branding
- API access
Integrations
- Shopify
- WordPress
- WooCommerce
- Mailchimp
- HubSpot
- Zendesk
- Slack
- Zapier
Deployment
- Cloud, SaaS, Web-Based
- Mobile — iOS
- Mobile — Android
Support
- Live Chat
- Knowledge Base
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Portuguese
- Italian