Vendor: Google Cloud
Category: AI Chatbots
Best for: Mid-market (51–500), Enterprise (500+)
Google Cloud conversational AI for chatbots and voice agents.
Overview
Dialogflow CX on Google Cloud enables developers and enterprises to build sophisticated conversational AI agents for chat, voice, and telephony. Powered by Google's LLMs and speech technology, Dialogflow supports visual flow design, generative playbooks, and integration with Contact Center AI for omnichannel customer service at scale.
Features
- Dialogflow CX visual agent builder
- Generative AI playbooks and flows
- Omnichannel deployment (web, phone, messaging)
- Contact Center AI integration
- Speech-to-text and text-to-speech
- Webhook and API fulfillment
- Multilingual NLU (30+ languages)
- Analytics and conversation insights
- Vertex AI and Gemini integration
- Enterprise security on Google Cloud
Pricing
- Dialogflow CX: Pay per use (per request)
Enterprise conversational AI with visual flows.
- Visual flow builder
- Generative playbooks
- Omnichannel
- Analytics
- Dialogflow ES: Pay per use (per request)
Standard NLU for simpler chatbot use cases.
- Intent matching
- Entity extraction
- Webhook fulfillment
- Basic analytics
- Contact Center AI: Contact sales (per month)
Full contact center with AI agents and live agents.
- Virtual agents
- Agent assist
- Live agent routing
- Speech analytics
Integrations
- Google Cloud
- Contact Center AI
- Twilio
- Genesys
- Slack
- Facebook Messenger
- ServiceNow
Deployment
- Cloud, SaaS, Web-Based
- On-Premise
Support
- Knowledge Base
- Dedicated Account Manager
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish
- Japanese
- Chinese
- Korean