Vendor: Ada Support Inc.
Category: AI Chatbots
Best for: Mid-market (51–500), Enterprise (500+)
AI customer service automation for enterprises.
Overview
Ada is an AI-native customer service automation platform that resolves the majority of customer inquiries autonomously across chat, email, and voice. Ada's Reasoning Engine understands intent, takes action through integrations, and escalates to humans when needed. Enterprises deploy Ada to reduce support costs while improving CSAT across digital channels.
Features
- Autonomous AI agent for customer service
- Reasoning Engine for complex inquiries
- Omnichannel deployment (chat, email, voice)
- No-code conversation design
- Knowledge base ingestion and RAG
- Action integrations (refunds, order status, etc.)
- Multilingual support (50+ languages)
- Analytics and containment reporting
- Human handoff and agent assist
- Enterprise security and SOC 2 compliance
Pricing
- Core: Contact sales (per month)
AI automation for digital customer service.
- AI agent
- Chat deployment
- Analytics
- Integrations
- Enterprise: Contact sales (per month)
Omnichannel, voice, and advanced governance.
- Email and voice
- Multilingual
- SSO
- Dedicated CSM
Integrations
- Zendesk
- Salesforce
- Shopify
- Kustomer
- Gladly
- Slack
- Snowflake
- Twilio
Deployment
- Cloud, SaaS, Web-Based
Support
- Live Chat
- Knowledge Base
- Dedicated Account Manager
Languages
- English
- French
- German
- Spanish
- Portuguese
- Japanese