Side-by-side comparison of Help Scout, HubSpot Service Hub on Grid1x.
| Attribute | Help Scout Help Scout PBC | HubSpot Service Hub HubSpot, Inc. |
|---|---|---|
| Grid Score | N/A | N/A |
| Reviews | 0 reviews | 0 reviews |
| Best for | Small business, Mid-market | Small business, Mid-market, Enterprise |
| Pricing | Standard: $25 per user / month · Plus: $45 per user / month · Pro: $75 per user / month | Free Tools: Free per month · Starter: $20 per seat / month · Professional: $100 per seat / month |
| Shared inbox with conversation threading | Yes | - |
| Live chat and Beacon messenger | Yes | - |
| Docs knowledge base | Yes | - |
| Saved replies and workflows | Yes | - |
| Collision detection and private notes | Yes | - |
| Customer profiles and history | Yes | - |
| Happiness ratings and CSAT | Yes | - |
| Reporting on volume and response times | Yes | - |
| AI Drafts reply suggestions | Yes | - |
| Integrations with CRM and ecommerce | Yes | - |
| Ticketing and help desk workspace | - | Yes |
| Shared inbox and conversation routing | - | Yes |
| Knowledge base and customer portal | - | Yes |
| Live chat and chatbots | - | Yes |
| SLA management and ticket pipelines | - | Yes |
| Customer feedback and CSAT surveys | - | Yes |
| Playbooks and guided conversations | - | Yes |
| Breeze AI customer agent | - | Yes |
| Unified CRM timeline and contact records | - | Yes |
| Reporting and custom dashboards | - | Yes |
Help Scout
Customer support software for growing businesses.
Help Scout is a human-centered help desk built for email-first support teams. Shared inbox, live chat, knowledge base (Docs), and Beacon embeddable widgets keep support personal without ticket numbers. Teams collaborate with private notes, collision detection, and saved replies while reporting tracks response times, happiness ratings, and team performance.
HubSpot Service Hub
Customer service software on the HubSpot CRM platform.
HubSpot Service Hub helps teams deliver efficient, connected support on the same CRM platform as marketing and sales. Ticketing, shared inbox, knowledge base, customer portal, live chat, and AI tools give agents full customer context. Automation, SLAs, and feedback surveys improve resolution times while reporting ties support metrics to revenue and retention.