Segment (Twilio) collects and routes customer data to 400+ tools. One API for analytics, marketing, and data warehouses ensures clean, consistent customer data.

Vendor: Twilio Inc.

Category: Data Integration

Best for: Small business (1–50), Mid-market (51–500), Enterprise (500+)

The leading customer data platform.

Overview

Segment (Twilio) collects and routes customer data to 400+ tools. One API for analytics, marketing, and data warehouses ensures clean, consistent customer data.

Vendor website

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Features

Segment core platform
Workflow automation
Reporting and dashboards
Role-based permissions
API and integrations
Mobile access
Audit logs
SSO and security controls
Custom fields and templates
Dedicated onboarding resources

Pricing

Free: Free (per month)
Get started with Segment.
- Core features
- Community support
- Standard security
Starter: $29 (per month)
Essential Segment for small teams.
- Core workflows
- Integrations
- Email support
- Reporting
Professional: $99 (per month)
Advanced features for growing organizations.
- Advanced automation
- SSO
- API access
- Priority support
Enterprise: Contact sales (per month)
Enterprise security, governance, and dedicated support.
- Dedicated CSM
- Custom SLAs
- Advanced security
- Audit logs

Integrations

Salesforce
Slack
Microsoft 365
Google Workspace
Zapier
HubSpot
Stripe
Workday

Deployment

Cloud, SaaS, Web-Based
Mobile — iOS
Mobile — Android

Support

Email
Knowledge Base
Live Chat

Languages

English
French
German
Spanish