Vendor: Gainsight, Inc.
Category: Customer Success
Best for: Mid-market (51–500), Enterprise (500+)
The customer success platform for recurring revenue businesses.
Overview
Gainsight helps SaaS and subscription companies reduce churn, drive expansion, and deliver outcomes at scale. Customer health scores, playbooks, journey orchestration, and product analytics give CS teams proactive visibility while NPS, surveys, and executive dashboards align the business around net revenue retention.
Features
- Customer health scores and 360 views
- Success plans and playbooks
- Journey orchestration and automations
- NPS and survey programs
- Renewal and expansion forecasting
- Product usage analytics integration
- Executive dashboards and NRR reporting
- Timeline and activity tracking
- AI-powered risk and opportunity alerts
- Salesforce and HubSpot native sync
Pricing
- Essentials: Contact sales (per month)
Core health scores and playbooks for CS teams.
- Health scores
- Playbooks
- NPS
- Salesforce sync
- Enterprise: Contact sales (per month)
Journey orchestration, AI, and advanced analytics.
- Journey orchestrator
- AI insights
- Product analytics
- Executive dashboards
Integrations
- Salesforce
- HubSpot
- Slack
- Zendesk
- Jira
- Snowflake
- Segment
- Gong
Deployment
- Cloud, SaaS, Web-Based
Support
- Knowledge Base
- Dedicated Account Manager
- 24/7 Live Support
Languages
- English
- French
- German
- Spanish