Side-by-side comparison of Freshdesk, HubSpot Service Hub on Grid1x.
| Attribute | Freshdesk Freshworks Inc. | HubSpot Service Hub HubSpot, Inc. |
|---|---|---|
| Grid Score | N/A | N/A |
| Reviews | 0 reviews | 0 reviews |
| Best for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Pricing | Free: Free per agent / month · Growth: $15 per agent / month · Pro: $49 per agent / month | Free Tools: Free per month · Starter: $20 per seat / month · Professional: $100 per seat / month |
| Multi-channel ticketing | Yes | - |
| Freddy AI copilot and insights | Yes | - |
| Knowledge base and community forums | Yes | - |
| Live chat and chatbots | Yes | Yes |
| SLA and escalation policies | Yes | - |
| Collision detection and ticket merging | Yes | - |
| Parent-child and linked tickets | Yes | - |
| Custom ticket fields and statuses | Yes | - |
| Agent performance and CSAT reports | Yes | - |
| Marketplace with 1,000+ integrations | Yes | - |
| Ticketing and help desk workspace | - | Yes |
| Shared inbox and conversation routing | - | Yes |
| Knowledge base and customer portal | - | Yes |
| SLA management and ticket pipelines | - | Yes |
| Customer feedback and CSAT surveys | - | Yes |
| Playbooks and guided conversations | - | Yes |
| Breeze AI customer agent | - | Yes |
| Unified CRM timeline and contact records | - | Yes |
| Reporting and custom dashboards | - | Yes |
Freshdesk
Modern help desk software for delightful customer support.
Freshdesk by Freshworks is an intuitive help desk that unifies tickets, conversations, and self-service. AI-powered Freddy assists agents with reply suggestions, ticket summarization, and sentiment analysis. Teams manage SLAs, collaborate with parent-child tickets, and deliver support across email, chat, phone, and social from a single workspace.
HubSpot Service Hub
Customer service software on the HubSpot CRM platform.
HubSpot Service Hub helps teams deliver efficient, connected support on the same CRM platform as marketing and sales. Ticketing, shared inbox, knowledge base, customer portal, live chat, and AI tools give agents full customer context. Automation, SLAs, and feedback surveys improve resolution times while reporting ties support metrics to revenue and retention.